If you’re not satisfied within 90 days of purchase, contact us for a refund or replacement. We genuinely want your pet to thrive — reach out and we’ll help.

Email cs@imvitaus.com with your order number and reason. We’ll respond with next steps. You don’t always need to ship the product back — we’ll let you know.

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

If your order arrives damaged or incorrect, email us within 14 days with a photo and we’ll send a replacement at no cost.

You can cancel a subscription anytime before the next billing date. Orders already processed follow the standard return guidelines above.

Need help with a return? Email cs@imvitaus.com.